Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as non-personal information automatically collected when you interact with our website. We only collect information that is necessary for the purposes outlined in this policy, in line with the principle of “legitimate, proper, and necessary”[superscript:5].

1.1 Personal Information

Personal information is data that can be used to identify, contact, or locate an individual. We may collect the following personal information from you:
  • Contact Information: Name, email address (e.g., [email protected] for communications), phone number, and shipping/billing address.
  • Payment Information: Credit card details, debit card information, or other payment method details (note: we do not store full payment details; these are processed by trusted third-party payment processors).
  • Order Information: Order history, product preferences (e.g., tissue/napkin types, quantities), and order status.
  • Communication Information: Content of emails, messages, or other communications you send to us, including feedback about our products or services.
  • Account Information: If you create an account, your username, password (encrypted), and account preferences.

1.2 Non-Personal Information

Non-personal information cannot be used to identify you individually. We may automatically collect the following non-personal information:
  • Website Usage Data: IP address, browser type and version, operating system, pages visited, time spent on pages, and click-through rates.
  • Device Information: Type of device (e.g., computer, smartphone), device ID, and location data (only if you voluntarily enable location services).
  • Cookies and Tracking Technologies: We use cookies (small text files stored on your device) to enhance your browsing experience, remember your preferences, and analyze website traffic. You can disable cookies in your browser settings, but this may affect the functionality of our website.

2. How We Use Your Information

We use your personal and non-personal information for the following legitimate purposes, in compliance with applicable laws:
  • Process and fulfill your orders: Including verifying your identity, processing payments, shipping your tissues and napkins, and providing order updates.
  • Provide customer support: Responding to your inquiries, resolving issues, and addressing feedback sent to [email protected].
  • Improve our website and services: Analyzing usage data to enhance website functionality, optimize our product offerings (e.g., based on preferences for certain tissue/napkin types), and improve user experience.
  • Send important communications: Notifying you about order changes, policy updates, or other critical information related to your purchase or our services.
  • Comply with legal obligations: Meeting U.S. federal and state laws, including CCPA requirements, and responding to legal requests (e.g., subpoenas).
  • Protect our business and users: Preventing fraud, unauthorized access, or other misuse of our website and services.
We will not use your personal information for purposes not outlined in this policy without your explicit consent[superscript:5].

3. Disclosure of Your Information

We respect your privacy and will not sell, rent, or share your personal information with third parties except in the following circumstances, in line with CCPA and other privacy regulations[superscript:1]:
  • Trusted Third-Party Service Providers: We may share your information with third parties who assist us in operating our website, processing payments, shipping orders, or providing customer support (e.g., payment processors, shipping carriers). These third parties are required to comply with this Privacy Policy and applicable laws, and are only allowed to use your information for the purposes we specify.
  • Legal Requirements: We may disclose your information if required by law, court order, or government request (e.g., to comply with a subpoena or regulatory investigation).
  • Business Transfers: If we are acquired, merged, or sell all or part of our business, your personal information may be transferred to the new owner, who will be bound by this Privacy Policy.
  • Your Consent: We may share your information with third parties if you explicitly consent to such disclosure.
As required by CCPA, we provide a “Do Not Sell My Personal Information” option – if you wish to opt out of the sale of your personal information (if applicable), please contact us at [email protected][superscript:1].

4. Data Security

We take data security seriously and implement reasonable technical, administrative, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction[superscript:2]. These measures include:
  • Encryption: Encrypting personal and payment information transmitted between your device and our website (using SSL/TLS technology).
  • Secure Storage: Storing personal information in secure servers with restricted access.
  • Employee Training: Regularly training our employees on data protection practices and privacy compliance[superscript:1].
  • Third-Party Oversight: Ensuring our third-party service providers maintain adequate security measures to protect your information.
While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we will take all reasonable steps to minimize risks.

5. Your Rights Under Privacy Laws

Under applicable U.S. privacy laws, including CCPA, you have certain rights regarding your personal information[superscript:1]. These rights may include:
  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Correction: You may request to correct inaccurate or incomplete personal information.
  • Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain the information to comply with legal obligations). We will respond to deletion requests within 10 business days and complete the process within 45 days, as required by CCPA[superscript:1].
  • Right to Opt Out: You may opt out of the sale of your personal information (if applicable) or the use of your information for marketing purposes.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights (e.g., by charging higher prices or providing lower-quality services)[superscript:1].
To exercise any of these rights, please contact us at [email protected] with your request. We may ask you to verify your identity to ensure the security of your information.

6. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will promptly delete that information[superscript:1]. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].

7. Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors, shipping carriers). This Privacy Policy does not apply to these third-party websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws (e.g., updates to CCPA), or industry standards[superscript:1]. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Email: [email protected]
We will respond to your inquiry within 24-48 business hours (Monday to Friday, excluding U.S. public holidays) and work to resolve any issues promptly.
Last Updated: March 12, 2026