Shipping Policy

1. Shipping Coverage & Cost

We offer free global shipping on all orders, with no minimum purchase requirement. Regardless of your shipping destination worldwide, you will not be charged any additional shipping fees. This free shipping applies to all our products, including all tissues and napkins, and there are no hidden costs associated with delivery.

2. Order Processing & Shipping Timelines

We strive to process and ship your orders as quickly as possible, ensuring you receive your tissues and napkins in a timely manner. Our processing and shipping timelines are as follows:
  • Order Processing Time: All orders are processed within 1-3 business days of order confirmation. Processing days are Monday to Friday, excluding U.S. public holidays. During peak periods (e.g., holidays, promotional events), processing time may be slightly extended, but we will notify you if there is any delay.
  • Estimated Delivery Time: After your order is shipped, the estimated delivery time is 6-12 business days from the date of shipment. Delivery times may vary slightly depending on your specific location, local delivery carriers, and any unforeseen circumstances (e.g., customs delays, weather conditions).

3. Order Tracking

Once your order is shipped, we will send you a shipping confirmation email containing a unique tracking number. You can use this tracking number to monitor the status of your delivery directly through the shipping carrier’s website. If you do not receive a tracking number within 4 business days of order confirmation, please contact our customer support team for assistance.

4. Shipping Carriers

We work with trusted global shipping carriers to ensure your orders are delivered safely and efficiently. The specific carrier used for your order will depend on your shipping destination, but all carriers are selected for their reliability and ability to provide timely delivery. We reserve the right to choose the shipping carrier for each order.

5. Delivery Requirements

To ensure successful delivery, please provide accurate and complete shipping information (including street address, city, postal code, and country) when placing your order. We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information.
If you are not available to receive your delivery, the shipping carrier may leave a delivery notice or attempt delivery again at a later time, depending on the carrier’s policies. If delivery is repeatedly unsuccessful, the package may be returned to us, and we will contact you to arrange a re-delivery or process a refund (minus any applicable return shipping costs, if applicable).

6. Delays & Exceptions

While we strive to meet the estimated delivery timelines, occasional delays may occur due to factors beyond our control, including but not limited to: customs delays, weather conditions, natural disasters, carrier service disruptions, or peak shipping periods. We will notify you promptly if we become aware of any significant delays affecting your order.
We are not liable for any indirect, incidental, or consequential damages arising from delivery delays. If your order is significantly delayed (more than 3 business days beyond the estimated delivery time), please contact us for assistance, and we will work with the shipping carrier to resolve the issue.

7. International Shipping Notes

For international orders (outside the U.S.), please note that customs duties, taxes, or fees may be imposed by your country’s customs authorities. These charges are the responsibility of the customer and are not included in the order total or our free shipping offer. We do not have control over these charges, and we recommend checking with your local customs office for more information before placing your order.

8. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping services, carrier partnerships, or industry standards. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically before making a purchase.

9. Contact Us

If you have any questions, concerns, or requests regarding your order’s shipping status, delivery timelines, or this Shipping Policy, please contact our customer support team at:
Email: [email protected]
We will respond to your inquiry within 24-48 business hours (Monday to Friday, excluding U.S. public holidays) and work to resolve any issues promptly.
Last Updated: March 12, 2026

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