Service Policy

1. Our Commitment

We strive to deliver friendly, timely, and transparent service at every stage of your shopping journey—from browsing our collection of tissues and napkins to post-purchase support. Your satisfaction is our top priority, and we work diligently to ensure all your questions, requests, and concerns are addressed with care and efficiency.

2. Contact Information & Response Time

For any inquiries, feedback, or assistance, you can reach our customer support team via the following channel:
Email: [email protected]
We aim to respond to all email inquiries within 24-48 business hours (Monday to Friday, excluding U.S. public holidays). For urgent matters, please clearly indicate “Urgent” in the email subject line, and we will prioritize your request.

3. Order-Related Support

We provide comprehensive support for all order-related questions, including:
  • Order status tracking and updates
  • Changes or cancellations to orders (subject to order processing status; requests must be submitted within 12 hours of placing the order)
  • Billing and payment inquiries
  • Shipping and delivery questions (including delays, missing packages, or damaged shipments)
When contacting us about an order, please include your order number (if available) to help us assist you more quickly.

4. Product Inquiries & Feedback

If you have questions about our tissues, napkins, or product specifications (e.g., absorbency, material, size, packaging), our team is here to provide detailed information to help you make informed purchasing decisions.
We also welcome your feedback—whether positive or constructive. Your input helps us improve our products and services to better meet your needs. Please feel free to share your thoughts via our support email.

5. Returns & Exchanges

We want you to be completely satisfied with your purchase. If you receive damaged, defective, or incorrect tissues/napkins, please contact our support team within 7 days of receiving your order. We will guide you through the return or exchange process, including providing a return label (if applicable) and arranging for a replacement or full refund.
Note: Returns for non-defective products are accepted within 30 days of delivery, provided the products are unopened, unused, and in their original packaging. Customers are responsible for return shipping costs for non-defective returns, and a restocking fee may apply.

6. Privacy & Data Protection

We respect your privacy and are committed to protecting your personal information (e.g., name, email, shipping address, payment details). All information you provide to us is used solely to process your orders, provide customer support, and improve our services. We will never share your personal data with third parties without your explicit consent, in compliance with U.S. privacy laws.

7. Policy Updates

We may update this Customer Service Policy from time to time to reflect changes in our services, industry standards, or legal requirements. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically.
Thank you for choosing bountytowelusstore. We value your trust and are dedicated to providing you with the best possible customer service. If you have any questions or need assistance, please don’t hesitate to contact us at [email protected].
— The bountytowelusstore Customer Support Team